Support

Email hello@ashvara.io and a person will read it. Tell us your iPhone model, iOS version and what happened on the run or walk.

The distance looks wrong

• Wait for the green GPS ready badge on the start screen before you start. The first fix after a long time indoors can take 10–30 seconds.
• Allow Motion & Fitness for Footfall. Footfall uses your steps to keep measuring distance where GPS is weak, and learns your stride from runs with good signal, so the first few runs teach it.
• Tall buildings and heavy tree cover make GPS jump. Footfall filters those jumps out, but very poor signal can still cost a little accuracy.

How does Footfall measure distance?

GPS fixes are weighted by how accurate each one is and smoothed with a filter that rejects impossible jumps. Distance comes from the speed your phone's GPS measures directly (from the satellite signal's Doppler shift), checked against the smoothed track. Where GPS drops out, your steps multiplied by your own learned stride fill the gap.

Pace jumps around at the start

Live pace uses the last 12 seconds, so it settles after your first few strides. Average pace and splits use the whole activity.

Heart rate isn't showing

• AirPods Pro 3 / Powerbeats Pro 2: needs iOS 26, the earbuds in both ears, and Apple Health connected (Settings › Apple Health).
• Bluetooth strap: pair it on the start screen › Heart rate. Moisten the electrode pads; most straps sleep until they touch skin.
• Apple Watch: start the activity on the watch with the Footfall watch app.

My calories differ from another app

Footfall shows active calories (what the activity burned) and total (active plus what your body burns at rest over the same time) separately. Many apps show only one. With heart rate, Footfall blends a heart-rate estimate with a movement-and-terrain estimate. Set your weight, height and age in Settings › Profile for the best numbers.

Auto-pause stopped my clock

Auto-pause stops the clock when you've taken no steps for a few seconds (traffic lights). Turn it off in Settings › Recording.

A run was cut short or lost

If Footfall is closed mid-run, it saves what it recorded every 30 seconds and recovers it the next time you open the app, marked "(recovered)".

Footfall Pro plans

Pro comes monthly, yearly (the first week is free) or as a one-time lifetime unlock. Cancel a subscription any time in iPhone Settings › your name › Subscriptions, or from Footfall › Settings › Manage subscription; Pro stays on until the end of the period you paid for.

Restoring Footfall Pro

Settings › Restore purchase, signed in with the Apple ID that bought it. Family Sharing is supported.