Support

Email hello@ashvara.io and a person will read it. Include the appliance type, its full charge and the refrigerant — that is usually enough to answer straight away.

Is my appliance actually covered?

Add it and Charge will tell you, in four questions. The leak-repair provisions apply to appliances holding 15 pounds or more of an HFC, or a substitute with a GWP above 53. Two exclusions catch people out:

• Residential and light-commercial air conditioning is exempt — home and small-building AC and heat pumps. Chillers and variable-refrigerant-flow systems are not in that subsector, so they are not exempt by this route.
• R-22 and other ozone-depleting refrigerants are governed by the separate Section 608 rules (40 CFR 82.157), which Charge does not track. It will say so rather than apply the wrong thresholds.

It says "treated as covered" — why?

Because it cannot prove the appliance is exempt. If the refrigerant or the full charge is missing, Charge assumes the rule applies and keeps the appliance flagged. That is the safe assumption, and it recalculates the moment you fill the detail in. It will never mark an appliance clear on a guess.

The leak rate looks too high

Check the day window. The annualizing method divides by the time since the last refrigerant addition, so a small top-up a short time after the previous one annualises to a large percentage — that is what the method does, not a bug. The full arithmetic is printed on the calculation card so you can see every term. If two additions on the same day relate to one leak, they should be logged as a single addition; Charge will tell you rather than divide by a zero-day window.

Which calculation method should I use?

Either the annualizing method or the rolling average method is acceptable, but the rule requires the same method for every appliance at a facility. Pick one and stay with it.

A deadline is counting down and the work is already done

Log it. Charge only knows what you have entered. Record the repair and the verification tests and the clock closes; record an inspection and the monitoring schedule advances. Nothing is inferred.

The appliance is shut down for the season

Log a Mothball event. The repair deadlines are suspended while an appliance is evacuated and shut down, and resume when refrigerant is next added — Charge pauses the countdown and says so on the row.

When do inspections stop?

For commercial refrigeration and industrial process appliances at 500 lb or more, quarterly inspections continue until four consecutive quarters come back below the threshold. For everything else it is annual, until a clean year. Charge counts the clean streak for you.

Automatic leak detection

Commercial and industrial appliances at 1,500 lb or more need an ALD system: within 30 days of installation for equipment installed from 2026, and by 1 January 2027 for equipment installed between 2017 and 2025. Log the installation and the annual audit, and Charge suppresses the periodic inspections while a compliant, audited system is in place.

Getting the records off the device

Export the Compliance Binder from an appliance — a PDF with the registry details, every calculation with its arithmetic, every obligation with its citation, and the full event log. Records must be kept for three years, and because nothing is uploaded, that export is the only copy that exists outside the app.

For the whole book, use Settings → Export encrypted backup. Keep the passphrase somewhere safe: it cannot be recovered, by you or by us.

Moving to a new phone

Settings → Export encrypted backup on the old device, then Settings → Import backup on the new one with the same passphrase. The chain is verified on import, and the app refuses a backup that fails verification rather than silently accepting a broken book.

Restoring a purchase

Settings → Restore purchases, signed in with the Apple Account you bought it with. The unlock is a one-time non-consumable, so it restores on any device on that account. Your first three appliances keep working whether or not you unlock.

What Charge is not

Charge is a recordkeeping tool, not legal advice, and not a determination of compliance. It reports what 40 CFR part 84 subpart C requires and when, with the citation for each. What you do about it is your call, and the rules themselves are the authority.